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Frequently Asked Questions

Frequently Asked Questions


How do we register a new AA Group?


A group registration form should be completed.
You may ring GSO: 01904 644026 and request one be sent.
You may download one, print it and complete it by hand, then post it to GSO. The download address is here.
You may complete one online. It will be sent by email directly to GSO. The online form is here.
(Please read the notes supplied before completing the form).
 

Why is our Group not listed in the Meeting Finder?


If a group registration form has been received, then your group should be listed. A missing or wrong postcode can lead to someone thinking that the meeting does not appear. For example:

Wrong postcode:
When the Meeting Finder is asked to list groups close to a known point, it uses postcodes to calculate distances. A wrong postcode will make this calculation in error. So a meeting known to be close to a town centre may be listed as being as several miles away. On the accompanying map, the marker may be not be in the correct place.
Missing Postcode.
The Meeting finder uses the postcode to calculate distances to your current location/search entry. Without the postcode it may not show on search results or on the map or meetings. If it is listed, it may be at the very end of the list.
Solution
Send in a Group Registration Form with the correct Postcode.
If you know the postcode is correct, notify the ECSC using the contact page here to report 'Problems with the website'.


Where can we find our Group Registration Number?


When we fill in a group registration form, we are asked for a Group Registration Number. It is not essential to know this, but it is useful to GSO staff when calling up Group Records.

It is printed on envelopes sent from GSO to Groups e.g. mailings of AA Service News
It can be found on an Intergroup's microsite. Every intergroup has such a microsite, and within it is a page "Download Meetings List in PDF Format". On this list, the Group's Number (also known as a 'UID') can be found.


Why can we not buy Where To Finds in the Online Shop?

These books contain personal information (telephone numbers) and so are not on sale in a public forum.

Solution
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request.   Or:
Download an order form from here , and post it in the usual manner.


Why can we not buy SHARE and Roundabout magazines in the Shop?

These magazines contain personal information (telephone numbers) and so are not on sale in a public forum.

Solution
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request. 

Why can we not order 'Free' Literature from the Online Shop?


Our online shop only supports paid-for items. Free items are only available for members of the fellowship carrying out service activities.

Solution
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request.   Or:
Download an order form from here, and post it in the usual manner.

Do we have to use Paypal when checking out from the Online Shop?

It is possible to use a cheque, or to use the Paypal secure payment site as a guest, not as an account holder. 
Please read the notes supplied under 'Ordering Information' in the Shop.

Not seeing the option to pay by card when guesting on Paypal? 


Some members have reported that they do not see this option when using tablets or smartphones.

Solution
If possible, use another system. Or:
Phone GSO: 01904 644026 or email carolinedavy@gsogb.org.uk and make your request.   Or:
Download an order form from here, and post it in the usual manner.


Basket reverts to one item, even though a larger number has been requested.


Solution
Use the arrows at the side  to confirm the increased number.